Venue:
Acas House - Bury St Edmunds  
Map (opens in new window)   
Date:
27/02/2026   
Time:
13:08 - 16:30
  
Price:
£1995.00 per person
Our training events are VAT exempt

CIWM Certificate in Internal Workplace Mediation


Sorry, there are no places available for this Workshop

Please contact Acas on 0300 123 1150 for information on future events



Overview

Accredited workplace mediator training (5 days). Equipping and accrediting people as mediators in their workplace.

The course duration is 5 days split over 2 weeks:
Week One: 4th and 5th November 2015
Week Two: 10th, 11th & 12th November 2015

Business Need

Differences between individuals at work can lead to lack of focus on the job, grievances, absences, loss of valuable employees and sometimes Employment Tribunal claims. The cost in terms of time, money and stress on managers and employees is considerable. Mediators work with those in conflict to help them find and agree their own solutions.

This training course is accredited by NOCN, a trusted and recognised awarding organisation, so the qualification gained meets a consistent standard. The training and trainee assessment are externally verified by NOCN and quality assured. Successful learners will be awarded the Acas Certificate in Internal Workplace Mediation. 

Candidates are assessed through their performance in role play activity on the course and by presentation of a portfolio of evidence after one month the course is completed.

Full details of course: http://www.acas.org.uk/ciwm

Suitable For

Managers at all levels, Human Resource professionals, In-company lawyers, employees, employee representatives and anyone interested in managing conflict more effectively in their workplace.

This course is not suitable for trainees who plan to work as freelance mediators outside of their own workplace.

Programme

This course provides training and accreditation for people to:

  • Become internal mediators in their workplace
  • Gain accreditation if they are already workplace mediators
  • Develop better conflict management and interpersonal skills for day to day relationship management
  • The course consists of 5 units and will take place over 5 days
  • The course covers the nature of workplace conflict, when workplace mediation is and is not appropriate, skills, strategies, behaviours and knowledge needed to be an effective workplace mediator as well as management and evaluation of the mediation process.

Price £1995.00 per person VAT exempt as this is vocational training.