Mediation Skills for Managers

Overview

A practical course to provide the skills and information for managers to operate effectively within your organisation.

Business Need

Managers can spend much of their valuable time, getting drawn into relationship difficulties and conflict situations between staff. Handled well, things improve, handled badly and the situation gets worse, possibly putting you off tackling similar issues again in future. The mediation approach is about working with those in conflict to help them find and agree their own solutions.

This training course will give delegates the skill and understanding to manage conflict better and find lasting solutions. By giving delegates an understanding of the mediation process and the opportunity to practise, they will leave this course feeling much more confident and better equipped to confront difficult situations and achieve a better outcome for all concerned.

Suitable For

Managers at all levels, HR professionals, and anyone interested in managing workplace conflict more effectively.

Programme

• Discuss how mediation skills can help you achieve a better outcome from conflict situations
• Understand the principles of mediation and how the process works
• Identify useful strategies for building solutions
• Practise these new skills and approaches